Shipping Information

I strive to get my items shipped in a timely fashion! However, every item is made to order, so please allow the FULL processing time of 7-10 business days for most items.

 

Refunds and Exchanges

RETURN POLICY:

Merchandise purchase IN STORE may be returned within 7 days from the purchase date for store credit.

Merchandise purchase ONLINE is final sale.

All merchandise must be returned unworn, unwashed, unaltered and with original tags attached. Any merchandise returned with makeup, deodorant, perfume, smoke, or similar product stains and/or odors will not be accepted, returned to sender, and subject to a shipping charge. Shoes must be returned in their original box with additional packaging. Shoes returned with tape and/or mailing labels affixed on original box will not be accepted, will be returned to sender, and subject to a shipping charge. Shoes without original box will not be accepted, will be returned to sender, and subject to a shipping charge. 

Please note: All items marked down and/or included in sales/discounts/seasonal are non-returnable, non-refundable and FINAL SALE!  These items CANNOT be returned for a refund, cannot be returned for a store credit or be exchanged!

 

DEFECTIVE:
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.

Please let us know your questions or concerns. You can email us at coastalrootsdesigns@gmail.com

 

Additional Policies and FAQs

Our customer service hours are 9 am to 6 pm, Monday through Friday. Messages sent after 6 pm on Friday may not be answered until Monday morning. We are a family as well as a business and use our weekends for family time. Thank you for your business and understanding!